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In a competitive and industrial world, organizations are bound to figure out new and creative approaches to increase their productivity and resilience.
With that in mind, different organizational surveys have been designed to measure a company's success rate in various fields.
These surveys help organizations look deep inside and take action for improvement.
We are here to discuss the NPS and the eNPS, two organizational surveys with similar names but different purposes.
The Net Promoter Score (NPS) and The Employee Net Promoter Score (eNPS) are metrics crafted to assess the satisfaction and loyalty levels of customers or employees of a company.
Both surveys attempt to quantify how pleased the users feel. However, there are differences in these surveys despite how the names suggest.
What are the differences between NPS and eNPS? Can we draw a line between the two surveys for an optimum outlook? Let&rsquo;s find out.

Our Employee Survey Systems allow you to have specifically designed eNPS surveys to serve your company&rsquo;s needs.
<a href="https://agyleos.com/employee-survey-system" target="_blank" rel="noopener">👉 Check out our Employee survey system</a>

NPS, or the net promoter score, is a widely used tool in business to measure customer loyalty and satisfaction.
Fred Reichheld first invented NPS at Bain &amp; Company in the early 1990s. Reichheld explained that old methods were too time-consuming and inconclusive.
He concluded that a company&rsquo;s customer satisfaction can be measured by a simple question: &ldquo;On a scale of 0 to 10, how likely are you to recommend our company/product/service to others?&rdquo;
There could be follow-up questions to the main one for further assessment.
Customers are divided into three categories based on their responses:&nbsp;
<ol>
<li dir="ltr" aria-level="1">Promoters who answered 9 or 10: They serve as an advertising asset for your products/services.</li>
<li dir="ltr" aria-level="1">Passives who answered 7 or 8: They are generally satisfied or neutral.</li>
<li dir="ltr" aria-level="1">Detractors who answered from 0 to 6: They are not pleased with your products/services.</li>
</ol>
The score of an NPS survey is calculated by subtracting the percentage of detractors from the percentage of promoters.
The score range of this survey is from -100 (mostly detractors) to +100 (mostly promoters). Note that the higher your NPS score is, the more loyal and satisfied your customers are.

Understanding The Net Promoter Score (NPS)

eNPS is derived from the NPS system, which concentrates on the employee experience instead of the customer experience.&nbsp;
The eNPS came as a creative notion to present the company as a product to the employees (customers) after top organizations' extensive application of NPS.
The eNPS survey has one central question: &ldquo;On a scale of 0 to 10, how likely are you to recommend our company as a workplace to others?&rdquo; This question might proceed to some follow-ups for better and more thorough results.
In this case, the responding employees go into three categories (same as the ones in NPS): Promoters (rating 9 or 10), Passives (rating 7 or 8), and Detractors (rating from 0 to 6).
eNPS has become a widely known tool among businesses. We suggest you read our extended article &ldquo;<a href="https://agyleos.com/post/what-is-employee-net-promoter-score" target="_blank" rel="noopener">What is Employee Net Promoter Score?</a>&rdquo; to better comprehend what it can do for your organization.
eNPS surveys aim to measure a company&rsquo;s employee loyalty and satisfaction levels. A high level of employee engagement and devotion benefits a company in the long run to achieve maximum productivity.
The score calculation of eNPS surveys follows the NPS calculation formula: Subtracting the percentage of detractors from the percentage of promoters.
Even though the formula and the calculation of the eNPS scores seem straightforward, there are a few tricks to them. You can look at our article &ldquo;<a href="https://agyleos.com/post/enps-calculation" target="_blank" rel="noopener">How To Calculate The Employee Net Promoter Score?</a>&rdquo; to fully understand how your company&rsquo;s score is calculated or how acceptable your score is.

Understanding The Employee Net Promoter Score (eNPS)

Comparing NPS and eNPS: Key Distinctions

Both eNPS and NPS help a company gain critical information on its performance. However, their different focus on the internal status on the one hand (eNPS) and the orientation of the external perception on the other hand (NPS) make them individually essential for an organization.
These are some of the main differences between NPS and eNPS:
<h3>1. Audience</h3>
This factor is the primary difference between NPS and eNPS surveys.
The target audience in NPS surveys are customers who have used the products or services of a company.
On the contrary, eNPS surveys target the employees of an organization to measure their satisfaction and loyalty.
<h3>2. Strategy</h3>
While NPS and eNPS help a company thrive and reach better productivity, they take different approaches.
NPS surveys assess the quality of services/products a company provides for its customers.
On the other hand, eNPS measures how likely a company&rsquo;s employees are to recommend their workplace to others.
In other words, NPS plays a quality control role for products, whereas eNPS evaluates an organization's internal affairs.
<h3>3. Influence</h3>
An organization can enhance the quality of its services or products by leveraging customized NPS surveys.
NPS outcomes demonstrate the satisfaction and loyalty level of your customers. However, eNPS surveys are applied to evaluate your company&rsquo;s work environment and employee engagement.
By exploiting eNPS surveys, you can address the potential issues in your company and identify areas that need improvement.
<h3>4. Anonymity</h3>
NPS surveys aim to measure how satisfying a company&rsquo;s products/services are, so anonymity isn&rsquo;t a big issue here.
Nobody feels bothered or in trouble if customers give constructive criticism or negative feedback with their real names.
However, the case with the eNPS survey is a bit different. If you don&rsquo;t ensure your employees about the survey anonymity and job security beforehand, they may withhold their genuine opinions.
We strongly advise that you take every possible action to make your employees feel safe and comfortable about taking the eNPS surveys.

The Roles of NPS And eNPS In The Business World

As an organization grows, more people, whether customers or employees, get involved.
A strong relationship between a company and people relies on factors such as active management, positive work culture, etc.
The NPS and eNPS are metrics that quantify how individuals feel about an organization, but they bring different advantages to the table.

<h3>The Importance of NPS</h3>
If conducted properly, NPS surveys are essential to evaluate customer loyalty, compare your performance with your rivals, and enhance customer relationships.
<h3>The Importance of eNPS</h3>
In comparison, a well-customized eNPS survey leads your company toward measuring employee satisfaction, locating your weaker and more vital areas, and increasing your company&rsquo;s employee retention rate.

Even though eNPS is a derivative of NPS, it&rsquo;s been suggested that high eNPS results correlate with more customer satisfaction.
&nbsp;In 2020, <a href="https://www.gallup.com/workplace/236927/employee-engagement-drives-growth.aspx" target="_blank" rel="noopener">Gallup</a> researched eNPS in 10 organizations only to find that high employee engagement elevates 11 performance outcomes such as customer loyalty, productivity, profitability, etc.
However, it raises the question: How should we put this relationship into practice for our organization?
<h3>🤝 Your Employees Are Customers Too!</h3>
Firstly, you should learn how to treat your employees/teammates as customers during the eNPS surveys.
This may sound confusing but think of your company&rsquo;s workplace as a product for your staff.
The engagement and satisfaction of your employees have an indirect effect on your outcomes.
The standards you apply to your clients are also practical for your staff, including satisfaction, loyalty, risk management, feedback, etc.
<h3>📊 Study The Charts of eNPS And NPS.</h3>
Companies that apply the eNPS regularly, in addition to NPS surveys, tend to see synchronized growth in both employee and customer satisfaction graphs.
This outcome suggests that organizations prioritizing employee satisfaction have a higher customer loyalty rate.
<h3>🦄 Characteristics Of Your Team Members Affect Your Customers.</h3>

How does the eNPS impact the NPS?

Diverse employee groups have a better chance of designing well-adjusted products for your clients.
Having a team of different individuals helps you better comprehend issues and potential opportunities to serve better services/products.
Additionally, diverse personnel give different answers to eNPS or other employee surveys, which is an excellent opportunity for development.
<h3>💝 Valued Employees Are Equal To Valued Customers.</h3>
If your team members feel cared for and respected in your organization, they will put more effort into fulfilling their responsibilities.
A higher employee engagement results in better productivity and outcomes, increasing your company&rsquo;s NPS scores.
This is why organizations must consider their staff&rsquo;s feelings of belonging and do everything possible to improve inclusion and positivity.
<h3>👽 A Third-Party Analyst Helps.</h3>
After ensuring your employees are anonymous in the eNPS surveys, hiring analysts of your company&rsquo;s industry to interpret the NPS and eNPS data is best.
This helps to have an objective look into the patterns and relations prevalent in your organization.

Both eNPS and NPS are valuable metrics in the business world to assess satisfaction and loyalty levels, even though they serve different purposes.
Depending on the matter, organizations can reach maximum yield by exploiting both surveys.
Improving a company&rsquo;s eNPS score results in more employee engagement. Besides, achieving a higher NPS score guarantees loyal customers.
Organizations can now outperform their competitors simply by expanding their attention span.
Prioritizing employee and customer satisfaction results in a healthy work environment and high-quality customer service.

Conclusion

By submitting this form, I confirm that I have read the [privacy policy](https://agyleos.com/privacy-policy) and that I consent to the processing of my personal data by agyleOS for the purposes stated. In the event of consent, I can revoke my consent at any time. Furthermore, by submitting the form, I agree to the general [terms and conditions](https://agyleos.com/general-terms-and-conditions).

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Banner Blog 04 E Nps and Nps

The Differences Between NPS And eNPS: The Productivity Secret

Conducting an eNPS survey is a powerful skill in management, HR departments, and team leadership. Companies gather comprehensive insights into trends and patterns by conducting an eNPS survey.
However, these surveys must be done effectively to do more good and no harm.
eNPS surveys are short but powerful, providing an organization with an assessment of its health and company culture.
In this article, we will discuss how you should conduct an eNPS survey, guiding you through each step and its management.
If you are considering running an eNPS survey, you must know all the details concerning this measuring system.
Proceed with this content to benefit from the guide and improve your survey skills.
If you want to dive even deeper into eNPS surveys, we suggest you read &ldquo;<a href="https://agyleos.com/post/what-is-employee-net-promoter-score" target="_blank" rel="noopener">What Is eNPS?</a>&rdquo; before proceeding with this article for a more practical experience.

How To Conduct an eNPS Survey?

As with any other organizational tool, eNPS has several regulations and concerns to notice.
We will guide you through this comprehensive process and discuss how each step should be managed for the best possible outcomes.
<h3>🧐 Step 1: Acknowledge Your Purpose.</h3>
Before conducting an eNPS survey, it is essential for you to define the goals of this survey objectively.
There are some usual criteria for conducting an eNPS survey:
<ol>
<li>To check the employee experience annually/quarterly.</li>
<li>An HR Analysis</li>
<li>A recent challenging event or change in the work environment</li>
<li>Other variables affecting the employee sentiment</li>
</ol>
You should always have a goal in mind before conducting an employee survey, even a small purpose such as an employee insurance review survey.
Not only won't a purposeless eNPS survey help you fix any problems, it will also confuse and frustrate your employees.
It is best that you clarify your goals to achieve the optimum efficacy this survey offers.
<h3>⏰ Step 2: Choose The Right Time.</h3>
Timing is crucial when conducting an eNPS survey. Many factors impact employee sentiment, including recent challenging events, an administration overhaul, salary changes, etc.
There are two main time-related eNPS concerns to notice:
<h4>1. When To Conduct an eNPS Survey:</h4>
eNPS surveys should be conducted during calm office time for the best quality responses. You can also send out the questionnaires for your staff to complete in their leisure time.
Avoid conducting surveys during busy office hours. Stressful and emotional times may also affect the response rate and feedback quality.
<h4>2. How Long Does an eNPS Survey Take?</h4>

Another issue concerning timing is the length of your questionnaires. Even though there are no strict rules on how long your survey should take, we suggest you approach it with a more formal attitude.
We recommend a 30-minute survey for an annual eNPS, a 10-minute survey for a quarterly eNPS, and -at maximum- a 5-minute survey for a monthly eNPS.
<h3>✅ Step 3: Choose The Right Questions.</h3>
This may sound confusing as it is known for eNPS to have only one key question: &ldquo;On a scale of 0 to 10, how likely are you to recommend your company as a workplace to others?&rdquo;
However, this single question only demonstrates the overall employee sentiment at the moment. If you intend to run a successful eNPS survey with insightful outcomes, you should craft it into an exclusively designed questionnaire.
Your questions have three primary categories of choice:
<ol>
<li>Open-ended: Use questions such as &ldquo;What is your primary reason for your given score?&rdquo; or &ldquo;What do you value the most in our organization?&rdquo;&nbsp;Open-ended questions let you see your employees' minds and view your organization from their perspective.</li>
<li>Yes/No: These questions are both simple and quantifiable. They help you measure how most employees think about a specific subject. You can ask, &ldquo;Has your management been helpful during challenges?&rdquo; or &ldquo;Do you see yourself working here in 5 years?&rdquo;</li>
<li>Digital Scale: Similar to the central eNPS question, you ask an employee to rate a matter from a scale of 0 to 10. Apply questions such as &ldquo;How do you rate the provided resources in your organization?&rdquo; or &ldquo;On a scale of 0 to 10, how is your company&rsquo;s performance compared to what you expected?&rdquo;</li>
</ol>
If you need to know more about suitable questions for your eNPS survey and identify your organization&rsquo;s best areas and potential problems, we suggest you look at our comprehensive guide on &ldquo;<a href="https://agyleos.com/post/enps-questions" target="_blank" rel="noopener">Types of Questions in an eNPS Survey</a>&rdquo;.
<h3>🧠 Step 4: Distribute The Survey.</h3>
Conducting an eNPS survey needs a convenient and secure platform. There are several aspects to choosing an eNPS survey platform and putting it into use:
<h4>1. Company Size</h4>
Larger companies are better to be classified into different departments or teams. This allows you to have a more thorough yet specific survey and responses.
Smaller companies, however, can distribute their surveys collectively.
<h4>2.&nbsp; Platform Method</h4>
Digital surveys or employee survey systems are excellent approaches to an anonymous and well-handled eNPS survey. Whether or not your company has an existing communication route, you can deeply benefit from a digital eNPS to assess your status.
However, a company with fewer resources can still conduct eNPS surveys via paper or cheaper technology software.
<h4>3.&nbsp; Keep Up Morale</h4>
&nbsp;You must ensure your employees that the answers are anonymous to encourage honest opinions.
Your employees won&rsquo;t feel comfortable if they don&rsquo;t have a sense of job security.
It would help if you communicated with your staff about the survey&rsquo;s targets and purposes to achieve their full participation.
📞<a href="https://agyleos.com/contact" target="_blank" rel="noopener">Contact us</a> to guide you through your best eNPS survey choice.
<h3>📉 Step 5: Analyze The Data.</h3>

Once you have collected the responses, you should analyze the data for trends and patterns in your organization.
Respondent employees are divided into three categories based on their answer to the central question: &ldquo;On a scale of 0 to 10, how likely are you to recommend your company as a workplace to your family and friends?&rdquo;
The groups are Promoters (9 or 10), Passives (7 or 8), and Detractors (0-6).
Calculate your eNPS score by subtracting the percentage of detractors from the one of the promoters. Your score is a non-percentage number between -100 and +100.
Evidently, a higher positive number shows more promoters and a positive workforce. Nevertheless, that is not always the case.
Each organization&rsquo;s situation varies from others&rsquo;, and the eNPS score only shows an overall estimate of your organization&rsquo;s status.
However, you should carefully interpret your score since it is not the sole determinant of your company&rsquo;s well-being.
Read our article &ldquo;<a href="https://agyleos.com/post/enps-calculation" target="_blank" rel="noopener">What is a good eNPS score?</a>&rdquo; to learn more about the dos and don&rsquo;ts of eNPS score calculation.
<h3>💪🏼 Step 6: Take Action.</h3>
This is the last and perhaps the most crucial step in conducting an eNPS survey.
After analyzing your staff&rsquo;s responses, you should start planning different strategies to address their concerns and issues.
A straightforward strategy is to improve your strong suits, as the promoters outlined. You should also go the extra mile and plan for the detractors&rsquo; concerns if you want to foster a positive company culture.
Communicate the results and your potential solutions with your employees. Ask your staff about their sentiment on your solutions.
Monitor your progress and changes over time by regularly conducting eNPS surveys. Make suitable adjustments for your organization as you proceed.
Note that these are a simplification of complex solutions; you should find the best details for your organization&rsquo;s needs.

Employee experience defines an organization&rsquo;s work culture. Positive work cultures tend to create happier and more engaged employees who are likely to stay with their company for a long time.
It is no surprise that a company with high employee engagement rates is more profitable and productive than its competing organizations.
eNPS surveys provide a simple yet effective tool to measure the employee experience.
Employee satisfaction and loyalty are the two main variables in an eNPS survey. However, it is an adjustable survey if your company also requires other data.
eNPS Surveys also help you discover your company's underlying issues and employee concerns before they escalate into a challenge.
Organizations are able to track their employees&rsquo; changes and concerns through regular eNPS surveys.

The Importance Of eNPS

Conducting an eNPS survey is a solid and robust method for organizations that look for employee satisfaction and loyalty measurement. However, it is vital that these surveys are conducted with caution and precision.
Low-quality surveys, failure to act on the responses, and the feeling of job insecurity will result in ineffective feedback and poor communication.
Following the step-by-step process outlined in this guide, you can gather meaningful employee feedback and make insightful decisions to enhance the employee experience.
Regular eNPS surveys help organizations track their performance and trends over time. Employee sentiment, engagement, and work environment changes will be evident if you properly conduct the eNPS surveys.

Banner Blog 06 E Nps Survey Guide

How To Conduct an eNPS Survey: A Step-By-Step Guide

Employee experience (EX) is an essential factor affecting your organization. Research shows that the more engaged the employees are, the more productive a company is.
Moreover, engaged employees are more likely to promote your organization as a workplace.
How should you evaluate your employee engagement and devotion?
One of the methods to measure employee satisfaction and loyalty is the Employee Net Promoter Score (eNPS). The eNPS helps an organization to have insights into its overall status.
However, the questionnaire for this survey is even more critical than eNPS itself.
What must you ask your employees for the perfect assessment?
Can a single question identify every possible threat concerning your organization?
Should you use the same eNPS question template other companies apply?
In this article, we will answer all your doubts and inquiries concerning the eNPS Survey Questions.
We will show you the importance of asking the right question and applying a thorough method.
Bear with us through this article to improve your company one step at a time.

The Central Question in eNPS Surveys

A typical eNPS survey starts with this question: &ldquo;On a scale of 0 to 10, How likely are you to recommend your organization as a workplace to others?&rdquo;
Based on the answer to this question, employees are categorized into three groups:
<ol>
<li>Promoters (9-10): Employees who are the most likely to recommend and promote their company.</li>
<li>Passives (7-8): Employees who are generally satisfied but can also turn into detractors if treated improperly.&nbsp;</li>
<li>Detractors (0-6): Employees who are the least likely to promote their company.</li>
</ol>
The score of an eNPS survey is calculated by subtracting the percentage of detractors from the percentage of promoters.
Hence, the higher the score, the more satisfying a company is for work.
If you still find it hard to figure out your organization&rsquo;s score, you can take a look at our article &ldquo;<a href="https://agyleos.com/post/enps-calculation" target="_blank" rel="noopener">How to calculate eNPS</a>&rdquo;.

Why is it essential to know what to ask? As Carl Jung stated, asking the right question is already half the solution to a problem.
You can only address an issue when you know of its existence. You will discover your organization&rsquo;s crucial and potentially problematic issues by asking your employees the right questions.
All eNPS surveys start with a fundamental question: &ldquo;On a scale of 0 to 10, how likely are you to recommend your company as a workplace?&rdquo;
Although this question rates the level of retention and loyalty, for a better, fulfilling result, you should add at least one more follow-up question.
In the following, we have prepared a list of viable questions you can ask.

Types of Questions In An eNPS Survey

A typical eNPS survey consists of one primary question: &ldquo;On a scale of 0 to 10, how likely are you to recommend your workplace?&rdquo; and a few more follow-ups.
The follow-up questions are specifically related to your organization or the employee&rsquo;s answer to the former question.
For example, if an employee rates six on the satisfaction scale, you should ask them about the possible obstacles driving them away from your company.
The questionnaire should be uniform and unambiguous.

An eNPS Survey Template

You can use the agyleOS Employee Survey System to apply an eNPS survey that serves your organization&rsquo;s needs, In addition to cultural health checks for resilient company culture.
<a href="https://agyleos.com/employee-survey-system" target="_blank" rel="noopener">👉 Check out our Employee survey system</a>

The Framework of a Well-structured eNPS Survey:

Besides the central question of every eNPS survey, &ldquo;On a scale of 0 to 10, how likely are you to recommend your workplace?&rdquo; some tips and a few more well-designed questions would craft a better, well-structured survey.
Note that the best surveys are the ones that are specifically designed for your organization&rsquo;s needs and requirements.
We have a few suggestions for your organization to get the most practical results:
<ul>
<li dir="ltr" aria-level="1">Regularity: Consistent eNPS surveys and tracking the employee experience process help the company assess the changes properly.</li>
<li dir="ltr" aria-level="1">Anonymity: Employees must feel safe enough to express their true sentiments towards their workplace, management, etc. Anonymous surveys limit the employees&rsquo; fear of facing the consequences for their honest feedback.</li>
<li dir="ltr" aria-level="1">Simplicity and thoroughness: Surveys shouldn&rsquo;t be long and tiresome. Otherwise, few people would bother doing them. An extensive but brief survey contains a leading question and 1 to 2 follow-ups.</li>
<li dir="ltr" aria-level="1">Clarity: the questionnaire must be well-written and clear. Ambiguity might cause confusion and frustration. To avoid any trouble, we suggest you use an eNPS survey template.</li>
<li dir="ltr" aria-level="1">Objectivity: You must avoid discrimination at all costs. Using neutral language and a neutral tone, besides keeping anonymity, is best.</li>
<li dir="ltr" aria-level="1">Create motivation: Expecting someone to answer a survey after long work hours isn't fair. It would be even worse if the survey platform were tedious and complicated. You should adjust the timing of the survey and send out invite emails to all the targeted employees; for better results, you can also use reminder emails. You can use the employee survey services of agyleOS to conduct a simple yet specifically designed survey.</li>
</ul>

The employee net promoter score, or eNPS, is a measurement tool used to evaluate the satisfaction and loyalty of an organization&rsquo;s employees. eNPS has evolved from the older Net Promoter Score (NPS), which is customer-focused.
NPS reviews the customer experience with a company's service or product, whereas eNPS measures the employee experience within that company.
If done correctly, eNPS and NPS would help a company achieve better profitability.
eNPS is an essential measuring tool for the employee experience. If you&rsquo;re still uncertain about its benefits and nature, we recommend you read our article &ldquo;<a href="https://agyleos.com/post/what-is-employee-net-promoter-score" target="_blank" rel="noopener">What is eNPS?</a>&rdquo;

What Role Does eNPS Play In Your Organization?

With agyleOS, we help you specifically conduct eNPS and other employee engagement surveys to have the healthiest workplace culture and a resilient organization.
<h3>agyleOS Features For Your eNPS Surveys:</h3>
Employees are the hallmark of a company. We craft special features for the experience of our employee survey system to make it smooth and pleasant.
Some of the features that are used in our employee survey systems are:
<ul>
<li dir="ltr" aria-level="1">Customized surveys to meet the unique needs of your organization.</li>
<li dir="ltr" aria-level="1">Enhanced employee engagement by conducting targeted surveys and taking action.</li>
<li dir="ltr" aria-level="1">Transparent developments to keep your team informed of your process and growth. You trust your team; they trust you.</li>
<li dir="ltr" aria-level="1">Visualized results such as insightful charts to share and interpret for a tangible experience.Dynamic survey comparison to track the development of the results over a period of time to plan better strategies. </li>
<li dir="ltr" aria-level="1">Dynamic survey comparison to track the development of the results over a period of time to plan better strategies.</li>
</ul>

Reach Excellency With agyleOS

eNPS surveys help organizations analyze how engaged and devoted their employees are.
Choosing the right questions for an eNPS survey is a crucial act regarding how it would demonstrate the potential threatening issues.
If a company does regular eNPS surveys and actively takes steps to improve its employee experience, it will undoubtedly have better profit and productivity than its competitors.

In Conclusion

By submitting this form, I confirm that I have read the privacy policy and that I consent to the processing of my personal data by agyleOS for the purposes stated. In the event of consent, I can revoke my consent at any time. Furthermore, by submitting the form, I agree to the general terms and conditions.

subscribe now!

Banner Blog 02 E Nps Questions 

26 Insightful eNPS Questions To Ask Your Team

eNPS, or the employee net promoter score, is a measuring tool designed to assess the satisfaction and loyalty of a company's employees.
The score of this system shows how likely your employees are to recommend your organization as a workplace. If you&rsquo;re wondering about your organization&rsquo;s work culture, this article helps you find answers.
We have provided 5 simple tips to boost your eNPS score and have a highly positive and engaged team.
The typical eNPS survey consists of one question: On a scale of 0 to 10, how likely are you to recommend your company as a workplace to others?
Based on the responses, we divide employees into three categories:
<ol>
<li>Promoters (9-10) who are the most likely to advocate for your organization.</li>
<li>Passives (7-8) who are neutral and generally satisfied with their workplace. Note that given specific circumstances, they can turn into Promoters or Detractors.</li>
<li>Detractors (0-6) who are not pleased with their company.</li>
</ol>

But how would you know whether your company&rsquo;s score is satisfying? Are you on the right track? How should you exploit the eNPS formula?
We will explore the answers to these questions in this article to better understand eNPS system calculation.
The employee net promoter score is vital to measure your company&rsquo;s work culture. By reading our article &ldquo;<a href="https://agyleos.com/post/what-is-employee-net-promoter-score" target="_blank" rel="noopener">What is the eNPS?</a>&rdquo; you will have a more thorough understanding of its advantages to your company.

The eNPS score equals the percentage of Promoters minus the percentage of Detractors. In this equation, we leave out the percentage of Passives, no matter how big this group is.
&nbsp;&nbsp;eNPS = Promoters% - Detractors%

eNPS Formula

The score varies between -100 (the worst) and +100 (the best).
A higher number indicates more promoters and an excellent overall situation for the company.
A lower number shows more detractors and potential issues within that organization.
Here is an example:👇
Ten replies are being provided to an eNPS survey. The responses are
8,7,10,9,6,7,7,8,9,5,
Which indicate:
2x Detractors ☹️ (6,5) = 20%
5x Passives 😐 (8,7,7,7,8) = 50%
3x promoters 😄 (10,9,9) = 30%
By subtracting the percentage of detractors from the percentage of promoters, we get the eNPS score.
The eNPS score for that company on that day is calculated below:
30% - 20% = +10

Note that the eNPS number is not read as a percentage.
Even though the passive employees form the majority in this example, we should disregard them and continue with the formula. 
Analysis: The number is positive and, therefore, acceptable. But do you think it ends there? Absolutely not!
Looking at the gathered data, most of the employees are Passives. Besides, considering the total number of employees and the high ratio of Detractors to Promoters, the organization needs to do some work to improve.
For this situation, we suggest you apply follow-up questions in your eNPS survey, especially for Detectors and Passives.
By addressing the possible issues of those groups of employees (whether they are unhappy with poor benefits, lack of communication, or an uncomfortable environment), you can upgrade the total status of your organization.
If you are doubtful about what kind of questions fit your company better or are shy of follow-up questions that match your status, you can read our article &ldquo;<a href="https://agyleos.com/post/enps-questions" target="_blank" rel="noopener">eNPS Survey Questions</a>&rdquo; to better grasp the matter.
You can also contact us at agyleOS for a consultation or even to have an exceptionally designed eNPS question template that suits your organization&rsquo;s needs.

To be perfectly candid, the company itself sets the bar for a &ldquo;good&rdquo; score. It is not wise for us to apply the same standard to every existing organization regardless of their size and industry.
Some might argue that there is no &ldquo;good&rdquo; score per se. Depending on your industry, how staff feel about their workplace can sometimes be unpredictable.
For example, healthcare companies tend to have lower eNPS scores than IT organizations due to job requirements, work environments, benefits, etc.
Each company has its specific environment; the given eNPS should match the current state of each company.
Comparing your organization&rsquo;s eNPS scores to other companies or industries is inefficient. In other words, the most important score for a company to compare is its own previous records, not the ones of competitors.

What Is Considered a “Good Score” In The eNPS System?

eNPS is an essential test to evaluate your employees&rsquo; experience and well-being. Being the leader of a company, you should revoke any previous expectations and embrace all the feedback you can get.
There might be a time you get a low score without any prior warning; we are here to tell you that is not the end of this story.
<h3>Average Or Low eNPS Scores: How To Improve?</h3>

What’s the relationship between an eNPS and your organization?

A lower eNPS score may appear alarming or even scary.
Still, it doesn&rsquo;t necessarily mean your organization is terrible if your company has received a lower eNPS result than you desired.
Firstly, you should know that factors affecting the employee experience are diverse, including salary, paid overtime, room for professional growth, etc. Besides, research has shown that the eNPS results depend on several other circumstances:
<ul>
<li>Whether the company is public or private</li>
<li>Whether the company is undergoing leadership restructuring</li>
<li>The economic climate</li>
<li>The growth rate of the company</li>
<li>The industry</li>
</ul>
To address the existing issues impacting the eNPS results, organizations must know a few facts:
<ul>
<li>The employee benefits should be compatible with each individual; for example, transportation services are more important to employees with a long commute than those who work primarily from home.</li>
<li>eNPS results frequently change due to the subjective opinion of employees. A company should hold eNPS surveys regularly to keep track of its scores and take the necessary actions to improve in between.</li>
<li>eNPS scores change dramatically amid an administration change. A new leadership can cause all sorts of changes in the employee experience.</li>
<li>An organization must have the essential eNPS scores during this time to make the right leadership decisions.</li>
</ul>

<h3>eNPS Scores That Are &ldquo;Good&rdquo;: What Do They Imply?</h3>
As mentioned earlier, a good score is as close to +100 as possible. But to look at the matter more realistically, any score above zero is promising and acceptable.
There are some typical but not definite classes of eNPS results for a company:
🙄 Acceptable or promising (0 to +10):
As described, any score above zero puts you in the clear zone!
The fact that the number of Detractors doesn&rsquo;t outweigh the number of Promoters is promising.
Organizations with an eNPS score between 0 and 10 have the potential to do better regarding their employee experience.
😌&nbsp;Good (+10 to +50):
If your company receives a score between 30 and 50, you have an overall positive organization, but there&rsquo;s room for improvement.
You can achieve more productivity by increasing employee engagement.
😀&nbsp;Excellent (+50 to +70):
If your company&rsquo;s score falls between 50 and 70, your organization does an excellent job.
By enhancing the situation for Promoters and meeting the needs of Passives and Detractors, you can grow to be an exceptional organization.
🥰 Exceptional (above +80):
Any company with an eNPS score above 80 is considered one of the best organizations, regardless of its industry.

A good eNPS score shows that value, engagement, and respect are mutual manners in an organization.
A company that values and respects its employees will have more engaged workers and thus benefit from higher productivity.
Whether your company has had a history of high eNPS results, or you have never done any eNPS survey (or any other employee survey), or even if your organization has received some low eNPS results recently, we are here to give you some tips on how to improve your situation to reach out for the best results.
Some best practices for you to follow if you want a productive and engaged workplace:
<h3>1. Encourage honesty and transparency</h3>
You can only receive constructive feedback when your employees know they have job safety.

How To Get A Good eNPS Score

<h3>2. Recognize and reward the good work.</h3>
Let your employees know you care about their critical thinking and creative actions.
<h3>3. Understand their needs.</h3>
Some employees have issues such as rigid work hours, low salaries, etc.
<h3>4. Keep the feedback mutual.</h3>
If you give your employees your constructive opinion, they appreciate it and will work harder to fix the issue.
<h3>5. Advocate teamwork.</h3>
Two heads are better than one! A healthy environment to share and discuss ideas makes everyone grow and flourish.
Note that only some of these tips will work for your company. Every organization has its unique needs.
If you want more profound insights into your employees&rsquo; opinions about your organization, you should conduct a customized eNPS survey with a user-friendly interface to get maximum responses.
Only then you can start planning strategies to boost your workplace into an organization with a high rate of retention and productivity.
At agyleOS, we help you connect with your employees through <a href="https://agyleos.com/kudo-wall" target="_blank" rel="noopener">Online Kudo Wall</a> and hold customized and user-friendly eNPS surveys to enhance your company&rsquo;s brand.

eNPS results indicate how much a company values and respects employees and shows their engagement.
Each company&rsquo;s eNPS result requires a different analysis depending on the company&rsquo;s current status.
&nbsp;However, if a company wants to improve its eNPS, regardless of where it stands on the chart, it should start paying attention to the employees and the Human Resources activities.
Holding eNPS surveys is one of the ways to have an objective opinion about how your employees feel about their workplace.

To Sum Up

Banner Blog 03 E Nps Calculate Score

How To Calculate The Employee Net Promoter Score: What is a Good Score?

The employee net promoter score (eNPS) is a widely used metric in business to measure employee satisfaction and loyalty. eNPS surveys are quantifiable, measuring how loyal and satisfied the employees of an organization are.
eNPS is a popular and handy tool in most organizations. We suggest you read &ldquo;<a href="https://agyleos.com/post/what-is-employee-net-promoter-score" target="_blank" rel="noopener">What is eNPS?</a>&rdquo; to better understand eNPS and its implementation for your company.
However, there are some alternative surveys in case a company can&rsquo;t benefit enough from eNPS surveys; these alternatives also give valuable insights into a company&rsquo;s trends, issues, management, etc.
It is also possible (even excellent) for an organization to use various surveys and eNPS to have a more thorough view of its status.
We will further explore 6 viable alternatives to eNPS to increase employee engagement and productivity. Bear with us to find out more about the best eNPS alternatives and their advantages and disadvantages.&nbsp;

1- Employee Engagement Surveys

Employee engagement surveys are valuable for assessing and improving an organization's status, including employees&rsquo; devotion, motivation, and loyalty.
The questions of these surveys cover various aspects of the employee experience and work environment, such as satisfaction, communication, management, and professional growth opportunities.
As usual, there are some advantages and also drawbacks to this approach.
<h3>👍🏼The Advantages of Employee Engagement Surveys</h3>
Due to the thoroughness of this method, the results are comprehensive and helpful in several ways.
<ol>
<li>These surveys estimate the overall status of an organization&rsquo;s culture. By considering employees&rsquo; feelings and identifying a company&rsquo;s growth capacity, they help organizations get valuable insight into their affairs.</li>
<li>Organizations can apply these surveys for more information about their weak and strong areas. This way, they can develop faster and more efficiently.</li>
<li>The sharing platform of these surveys creates a healthy and transparent work environment that engages employees.</li>
</ol>
<h3>👎🏼The Disadvantages of Employee Engagement Surveys</h3>
Even though the surveys are fulfilling and comprehensive, there are some drawbacks to keep in mind before conducting these surveys.
<ol>
<li dir="ltr" aria-level="1">The surveys are usually time-consuming and can&rsquo;t be conducted frequently! This factor may also affect the efficacy and reliability of the responses if employees get too exhausted to answer.</li>
<li dir="ltr" aria-level="1">Some tampering is inevitable during these surveys. If employees don&rsquo;t have a sense of job security, they will not bother with honesty.</li>
</ol>
Employee Engagement Surveys are essential for measuring a company&rsquo;s overall status.
You can use our <a href="https://agyleos.com/employee-survey-system" target="_blank" rel="noopener">Employee Surveys services</a> at agyleOS to conduct enhanced and unique surveys to improve employee-management communication.

2- Pulse Surveys

As the name suggests, Pulse surveys are a short and easy-to-apply assessment method, so an organization can send out these surveys often to track their trends.
Pulse surveys contain 3 to 10 close-ended or open-ended questions.
These surveys are applicable for quickly recognizing a company&rsquo;s cultural state and evolving areas.
<h3>👍🏼The Advantages of Pulse Surveys</h3>
<ul>
<li dir="ltr" role="presentation">Pulse surveys are not lengthy and tiresome, so an organization can send out more than one survey annually. This factor helps keep track of a company&rsquo;s trends and patterns.</li>
<li dir="ltr" role="presentation">Since the surveys are simple and brief, you can accept more rational and honest answers.</li>
</ul>
<h3>👎🏼The Disadvantages of Pulse Surveys</h3>
<ul>
<li dir="ltr" role="presentation">Pulse surveys lack some thoroughness the other surveys provide.</li>
<li dir="ltr" role="presentation">If the organization fails to act on the feedback from pulse surveys, employees will not bother answering the subsequent surveys.</li>
</ul>
<h3>Types of Pulse Surveys</h3>
As quickly applicable as pulse surveys are, they also provide an organization with several types to conduct in different circumstances.
Here are the two primary types that are used frequently:
<h4>1. Employee Pulse Survey</h4>
These surveys are short questionnaires to assess employee satisfaction, motivation, and loyalty.
Organizations must conduct employee pulse surveys regularly to evaluate the organization's overall status.
There are also three different types of Employee Pulse Surveys depending on when they are applied:
<ul>
<li>Monthly Pulse Surveys, which contain 5-10 questions</li>
<li>Quarterly Pulse Surveys, which have 10-20 questions</li>
<li>Bi-annual/Annual Pulse Surveys, which include over 20 questions</li>
</ul>
Types of Questions In An Employee Pulse Survey
The questions differ depending on the pulse survey, such as a salary or management feedback survey.
For example, a typical monthly employee satisfaction survey should have 10-15 questions focusing on the employee experience:
<ul>
<li>Add some close-ended questions like &ldquo;How happy are you at work?&rdquo;</li>
<li>Add some rating questions: &ldquo;On a scale of 0 to 10, how helpful is the manager when facing complex challenges?&rdquo;</li>
<li>Add a few open-ended questions about your status for thorough feedback: &ldquo;What obstacles would cause you to leave our organization?&rdquo;</li>
</ul>
<h4>2. Customer Pulse Survey</h4>
Customer pulse surveys help an organization comprehend the quality of its products/services.
The pulse surveys designed for customers must be short and understandable.
Companies can upgrade their reputation by leveraging the feedback and insights.

3- 360 Degree Feedback

360-degree feedback, also known as multi-rater or multi-source feedback, is a powerful measuring tool for organizations to assess the performance of individuals.
Despite the regular surveys that evaluate an employee&rsquo;s work from a single point of view (usually by interviewing their supervisor), 360-degree feedback goes a long way to ask about an employee from themself, their co-workers, subordinates, peers, and other internal stakeholders.
720-degree feedback is when the method involves interviewing customers and other individuals outside work.
While 360-degree feedback is a robust tool, it also has limitations.
You should decide carefully if the advantages of this method outweigh the obstacles in your company&rsquo;s situation.
<h3>👍🏼 The Advantages of 360-Degree Feedback</h3>
A well-structured 360-degree feedback survey can increase employee engagement, productivity, teamwork, etc. Moreover, there are also some unique advantages to this method:
<ul>
<li>The holistic review that 360-degree feedback provides is rare in other surveys.</li>
<li>This method advocates for both personal and organizational growth by identifying all the areas suited for improvement, points of weakness, and an overall performance rate.</li>
</ul>
<h3>👎🏼The disadvantages of 360-degree feedback</h3>
As with any method, 360-degree feedback also has some negative points. These consequences are especially significant if the review system is conducted poorly. The challenges below are essential to consider if you want to use a 360-degree review system:
<ul>
<li>It takes a lot of time and resources. You&rsquo;ll need more than four trained experts to rate an employee&rsquo;s performance.&nbsp;</li>
<li>This method is not a one-time survey and needs follow-ups. The first can only cause miracles if the leaders also do the following 360-degree reviews.</li>
<li>If the raters aren&rsquo;t trained well, conflicts might be caused during the interviews.</li>
<li>Even though 360-degree feedback is a powerful tool, it is not handy for small companies with fewer resources.</li>
</ul>
By leveraging the insights from 360-degree feedback surveys, an organization can identify its best employees, create more development opportunities, build better communication, and improve its work environment.
If you need help with proper 360-degree feedback, we recommend using our <a href="https://agyleos.com/employee-performance-reviews-tool" target="_blank" rel="noopener">Employee Performance Review Software</a> at agyleOS.
With our up-to-date skill matrix, you can build your unique skill database while encouraging employee engagement and simplifying a dynamic management approach.
&nbsp;

4- Stay Interviews

Stay interviews are one-on-one conversations with employees to increase retention rates.
Unlike exit interviews, which are helpful when employees leave their company, stay interviews are held with current employees to identify top performers and address their needs and potential issues.
In other words, stay interviews are a way to prevent exit interviews from happening.
The primary goal of stay interviews is to prevent employees from turning to rival companies.
If stay interviews are conducted regularly, organizations will have a deeper understanding of their employees&rsquo; status and live up to their expectations.
<h3>👍🏼 The advantages of stay interviews</h3>
Stay interviews are a great way to look into your employees&rsquo; minds. They offer various benefits, of which we have named a few below:
<ul>
<li>Besides increasing retention rates, stay interviews demonstrate the patterns and trends in the organization.</li>
<li>Stay interviews also create a safe, sharing platform that strengthens the employee-manager relationship.</li>
</ul>
<h3>👎🏼 The disadvantages of stay interviews</h3>
No method comes challenge-free. There are some difficulties with stay interviews as well:
<ul>
<li>The interviews might get unpleasant if the employee reveals all their sentiments, especially if they have issues with management.</li>
<li>An organization must act on the results of interviews to ensure employees have trust.</li>
<li>Employees would only be sincere if they had a sense of job security.</li>
<li>The interviews are usually time-consuming, especially if you plan to have them regularly.</li>
</ul>
<h3>What Questions And Tips To Use In a Stay Interview</h3>
The questions in a stay interview are usually open-ended and heart-to-heart.
You should show your employee that you value them and their work.
You can ask questions like: &ldquo;How do you feel about working in our organization?&rdquo; or &ldquo;How good is your relationship with your manager?&rdquo;
You must keep the interview atmosphere respectful and welcoming.
Employees will only give you genuine feedback if they feel their position is protected.

5- Focus Groups

Focus groups involve gathering a group of employees to discuss work-related topics or issues in a safe space.
This method increases the communication level and identifies areas for improvement.
A well-structured and standard focus group allows employees to express their sentiments toward their workplace and expose any underlying problem.
If the provided space is safe and supportive, the discussions in the focus groups will empower management and HR departments to take proactive steps toward enhancing the employee experience.
<h3>Tips For Conducting A Successful Focus Group</h3>
Although focus groups seem straightforward, they can create more damage than good if conducted improperly. You must know everything about the method at hand.
<ul>
<li>
<h4>Choosing participants</h4>
</li>
</ul>
A focus group represents your company. However, it should contain at most 12 employees.
A few participants ensure everyone gets to share and discuss their issues and needs.
The chosen employees for the focus group must be from different departments, and the selection shouldn&rsquo;t be under any personal discrimination.
<ul>
<li>
<h4>Putting a suitable facilitator and coordinator in charge</h4>
</li>
</ul>
Facilitators control the sessions' flow and ensure everyone contributes to the discussions.
They play a significant role in how employees respond to questions.
Facilitators should have a few characteristics: objectivity, friendliness, responsibility, and attentiveness.
Coordinators, however, plan the sessions according to everyone's schedule to avoid any interference.
Selecting an organized and responsible coordinator for a focus group matters since they will be in control of the whereabouts of the meetings.
<ul>
<li>
<h4>Developing the proper questionnaire</h4>
</li>
</ul>
To achieve worthwhile results from a focus group, you must ask relevant, specifically crafted questions.
The questions in a focus group are primarily open-ended; however, it&rsquo;s best to limit their number to keep employees out of boredom.
<h3>Types of Questions In A Focus Group Meeting:</h3>
Introductory questions: The facilitator can start the session by asking, &ldquo;How do you describe your work to your family and friends?&rdquo; or other general questions.
Significant questions: There are some must-have questions to include in the session: &ldquo;What are the obstacles to your professional growth in your organization?&rdquo; or &ldquo;What are the reasons for you to consider working for another organization?&rdquo;
Final questions: the facilitator finishes the session by simply asking if the employees want to share anything they haven&rsquo;t covered in the meeting.
Organizations need to know how to conduct a well-structured focus group.
Having a regular and guided agenda for the focus group meetings and analyzing the given data gives you insights into your company&rsquo;s issues and trends.
Focus groups are an excellent method to take proactive steps for your organization&rsquo;s status.
One of the ideal approaches to identifying and handling a focus group is having <a href="https://agyleos.com/interactive-org-charts" target="_blank" rel="noopener">&nbsp;Interactive Org Charts</a> in addition to Skill Matrix Software.
At agyleOS, we provide these services that allow you to monitor and optimize your team&rsquo;s performance.

6- Exit Interviews

Exit interviews are conducted when an employee wants to leave the organization. Exit interviews usually occur after employees submit their resignation letters and before their last day.
These interviews intend to identify their reasons for departure.
Since the employees are leaving the organization, exit interviews provide one last chance for them to express their sentiments and feedback candidly.
An exit interview usually takes place with an HR professional asking questions.
You can also send out the questionnaire for the employee to answer on their own.
<h3>Types of Questions In An Exit Interview</h3>
Following an agenda and developing a suitable questionnaire for an exit interview allows you to get insights into your employee&rsquo;s resignation.
There are four typical categories of questions in an exit interview:&nbsp;
<ol>
<li>Reasons for departure&nbsp;</li>
<li>Employee experience&nbsp;</li>
<li>Work culture and work environment&nbsp;</li>
<li>Resources&nbsp;</li>
</ol>
The questionnaire must cover all the basics wholly and briefly so that an organization would have applicable data on why their employees would leave their company.
<h3>Question Template For An Exit Interview</h3>
It is evident that each organization should craft a questionnaire to match their company&rsquo;s status and needs.
But here are some examples to put in your exit interview:
<ul>
<li>Questions about their reasons for departure: &ldquo;Why do you want to cease working with our organization?&rdquo; or &ldquo;Was there anything we could do to keep you on our team?&rdquo;</li>
<li>Questions about their employee experience in your organization: &ldquo;Did the job live up to your expectations? If not, why?&rdquo; or &ldquo;Do you think your position could have had more growth opportunities? If yes, how?&rdquo;</li>
<li>Questions about work culture and environment: &ldquo;How would you describe your workplace?&rdquo; or &ldquo;Did you have any problems with our company culture? If so, What are they?&rdquo;</li>
<li>Questions about Resources: &ldquo;Were you provided with enough resources and tools to do your job properly? If not, what did we miss?&rdquo; or &ldquo;How equipped do you think our organization is to handle challenges and difficulties?&rdquo;</li>
</ul>
<h3>Tips To Conduct Effective Exit Interviews</h3>
Even though your employee is leaving your organization, having a proper exit interview gives you helpful insights into your company&rsquo;s trends and issues.
Here are some tips on benefitting from an exit interview:
<ul>
<li>Ensure every leaving employee gets an exit interview. According to Harvard Business Review, 25 percent of businesses don&rsquo;t conduct an exit interview. Most of the remaining 75 percent don&rsquo;t track or analyze the data correctly.</li>
<li>Have a relevant and uniquely designed questionnaire compatible with your company, each employee, and each department.</li>
<li>Interpret the data from the exit interviews to gain insight into your shortcomings and potential threats.</li>
<li>Most importantly, take action to increase retention rates and employee engagement.</li>
</ul>
The primary advantage of exit interviews is that an organization can receive honest reviews.
These interviews may be unpleasant or harsh, but they play an essential role in identifying the factors affecting employee retention.
Also, you can protect your company&rsquo;s name and reputation by conducting respectful and comfortable exit interviews so that even your soon-to-be former employee knows they are a valuable asset.

Even though eNPS is now a trending measuring tool for employee satisfaction assessment, it might be shy of a few features, including full transparency, covering all the aspects of the job, having multiple points of view, etc.
Each employee review that we discussed has some unique features and drawbacks.
If an eNPS survey fails to serve your company solely, we recommend you use a combination of surveys to assess the overall health of your organization.
If you have doubts about what survey is compatible with your company, we are here at agyleOS to help you analyze your needs.

Banner Blog 05 Alternatives

What Are The Alternatives To eNPS?

The employee net promoter score (eNPS) is a tool designed to measure employee satisfaction and devotion toward the company.
It is a derivative of the Net Promoter Score (NPS) system founded by Fred Reichheld, Bain &amp; Company, and Satmetrix in 2003 to measure customer loyalty. Apple was one of the pioneers in implementing eNPS at their company to measure its employee satisfaction.
The eNPS score indicates just how likely your employees are to recommend your company as a workplace.
Salary isn&rsquo;t the sole determinant of employee experience (EX). Organizations must take innovative actions to make their employee&rsquo;s time count by creating growth opportunities and challenges.
With many factors impacting the employee experience, the eNPS index helps ease the improvement process.
Research by <a href="https://news.gallup.com/businessjournal/163130/employee-engagement-drives-growth.aspx" target="_blank" rel="noopener">Gallup </a>shows that high levels of employee engagement lead to more profits across the organization.
Promoting the use of eNPS would encourage organizations to take proactive steps to elevate their environment and company culture.
The eNPS is a great non-costly tool to implement to measure the work environment in your organization.
At agyleOS, we help you better comprehend eNPS. Contact us for a uniquely designed eNPS question template, Employee Survey Software, or even just a consultation.

How To Calculate Your Organization’s eNPS Score

Calculating the score of the eNPS is straightforward and similar to the NPS calculation.
An ordinary and non-specific eNPS survey has only one goal: evaluating just how likely an employee is to recommend your organization as a workplace on a scale of 0 to 10.
Based on the answer, each employee would go into one of these three categories:
<ol>
<li>Promoters (9&ndash;10): These employees are highly engaged and satisfied with your organization. They are also your best advocates in recruiting new staff.</li>
<li>Passives (7-8): These employees are generally satisfied with how things work. However, given the circumstances, they can become promoters or detractors.</li>
<li>Detractors (0&ndash;6): These employees are unhappy with your company. Addressing their needs will upgrade your retention rate and save your brand&rsquo;s reputation.</li>
</ol>
A company&rsquo;s score is calculated based on the percentage of the first and third categories, disregarding the passive employees no matter how large a group they form.
To calculate the eNPS score, you must subtract the percentage of Detractors from the percentage of Promoters.

eNPS = % Promoters &ndash; % Detractors

The eNPS ranges from&nbsp;-100 to +100.
Higher scores indicate happier and more engaged employees.
By learning their score, companies can comprehend their environment&rsquo;s level of health and accommodation.
Suppose you need more information on calculating your organization's eNPS score and have a grip on where you stand with employee satisfaction. In that case, we suggest you take a look at our article &ldquo;<a href="https://agyleos.com/post/enps-calculation" target="_blank" rel="noopener">How To Calculate The Employee Net Promoter Score?</a>&rdquo;

The eNPS methodology is derived from the old Net Promoter Score (NPS), which assesses customer experience, founded by Fred Reichheld, Bain &amp; Company, and Satmetrix in 2003.
While both NPS and eNPS indirectly help organizations achieve higher profits, the difference between them is that eNPS is a metric crafted to evaluate to which degree an employee would recommend their company.
In contrast, NPS surveys assess how customers or community members feel about an organization's particular product or service.
Both eNPS and NPS help your organization thrive and be more productive. However, you should know there are some distinctions between them. To fully understand the differences between NPS and eNPS, we recommend you check &ldquo;<a href="https://agyleos.com/post/difference-between-nps-and-enps" target="_blank" rel="noopener">The Differences Between NPS and eNPS</a>&rdquo;.

The Origin of The eNPS

eNPS is a standard metric with several unique features. Organizations can benefit from eNPS surveys to improve employee satisfaction and enhance productivity.
Here are some notable advantages of the eNPS:
<h3 dir="ltr">1. Simplified Employee Engagement Measuring:</h3>
The test is simple and quick!
The participation rate is high since It doesn&rsquo;t take much of the employees' time.
Besides, the sheer quantitative measure would instantly tell you whether or not your employees are satisfied with your organization.
<h3 dir="ltr">2. Sustainability:</h3>
Since the test is quick, it can be done continuously. A company tracking eNPS scores would have valuable insights into trends and areas to encourage its system.
If a company achieves continuous high scores on the eNPS surveys, the workplace is positive, and the employees are the least likely to turn over to rival companies.
However, progressive lower scores show potential problematic issues relating to a low-quality work environment.
If a company fails to address the declining trend in their numbers, they may encounter complex challenges with their staff.
Moreover, Consistently low employee satisfaction will cause a bad reputation and a breakdown for the company in the long term.

Why You Should Conduct eNPS Surveys For Your Company?

<h3>3. Objectivity:</h3>
The eNPS scoring results are solely about the employee experience. This means that the scoring system is independent of the owners&rsquo; opinion.
The objectivity of eNPS ensures that the identified areas for improvement are genuine.
<h3>4. Benchmarking:</h3>
eNPS scores appear as an early warning to companies with declining records. By examining the underlying issues, such as poor leadership, lack of job development, communication issues, weak services, etc., a company can address the problems early on to prevent turnovers and bad employee feedback.
Additionally, by working on the eNPS numbers, organizations can compare their employee satisfaction level with different departments, locations, job roles, and even rival companies.
This helps them target their strengths and weaknesses besides achieving better productivity.
<h3>5. Cost-effectiveness:</h3>

eNPS surveys sound easy and cheap enough to deploy. Nevertheless, a genuinely effective survey would consist of features complementing your organization.
If you decide to conduct an eNPS survey for your company, we suggest you take the route with the most benefits. Otherwise, eNPS surveys could frustrate your employees and cause undesirable consequences if executed poorly.
Employees are the heart of a company; the more engaged they are, the more productive your company is. Spending your resources on your staff's satisfaction is an investment for your organization in the long run.

Analyze, optimize, and enhance your company culture! Stand out from your competition with agyleOS
<a href="https://agyleos.com/employee-survey-system" target="_blank" rel="noopener">👉 Check out our Employee survey system</a>

<h3>6. Higher Earnings Per Share:</h3>
According to a study done by Gallup, engaged employees enhance profitability by 21% and productivity by 17% compared to other companies with disengaged personnel.
This study figured that companies with engaged workforce outperformed their rivals.
<h3>7. Building a Strong Employer Brand:</h3>
A company's best advertisement is its engaged and satisfied employees.
By conducting a standard and specific eNPS survey and addressing the possible issues of your employees, the employee-manager bond gets stronger, and you become popular among your staff.
<h3>8. Identifying Areas For Improvement:</h3>
The follow-up questions in an eNPS survey lead you to your points of weakness and strength.
By enhancing your solid suits and addressing your underlying issues, you will reach a healthier, more positive, and engaging work culture.

<ul>
<li>eNPS has limited results and relies solely on the numbers without considering other aspects of the employee experience, such as sentiment and motivation.</li>
<li>The given number to measure the employee experience is only quantitative and needs more quality aspects.</li>
<li>The calculation of eNPS leaves the Passives out, which can affect the score adversely if they&rsquo;re the majority group of an organization.</li>
</ul>
Note that the eNPS should not be viewed solely but as part of a comprehensive employee feedback strategy.
Combining eNPS with other metrics, such as employee engagement surveys, pulse surveys, 360-degree feedback, and exit interviews, can provide a holistic view of the employee experience and inform strategic decision-making to aim for the best possible version of productivity.
Suppose you find it hard to determine which employee satisfaction metric suits your company best, or you feel that eNPS would not fulfill your organization&rsquo;s wishes.
In that case, we have prepared a list of substitutes and alternatives you can use instead of or even in combination with eNPS. You can read the article &ldquo;<a href="https://agyleos.com/post/alternatives-to-enps" target="_blank" rel="noopener">What Are The Alternatives To eNPS?</a>&rdquo; to choose what works best for your company.
You can also contact our team at agyleOS to have an optimized plan for your employee engagement surveys.
We help you comprehend which survey suits you best, whether it be <a href="https://agyleos.com/employee-performance-reviews-tool" target="_blank" rel="noopener">employee performance reviews</a>, eNPS, etc

The Disadvantages of eNPS:

Conducting an eNPS survey is not a challenge; however, applying it properly and taking action afterward is.
To achieve the optimum result, we suggest you consider a few recommendations:
<h3>1. Survey Design</h3>
Craft a specific survey with the central question and some follow-ups. Note that each organization has unique needs and requirements.
Therefore, the survey should match your company&rsquo;s status. Consider doing eNPS surveys regularly to gain insights into your organization&rsquo;s trends.
You might still need to figure out the perfect questions for your eNPS surveys. If that is the case, we recommend you look at what we have worked on to collect &ldquo;<a href="https://agyleos.com/post/enps-questions" target="_blank" rel="noopener">eNPS Questions</a>&rdquo;. These sets of questions help you have a better understanding of satisfaction and loyalty measurement in the business world.
<h3>2. Keep It Anonymous</h3>
Constructive criticism comes from blunt honesty, and your employees are only candid if they have a sense of job security.
Ensure your employees that their responses are confidential and that their issues will be addressed immediately.

How To Implement The eNPS In Your Organization

<h3>3. Analysis</h3>
The data itself isn&rsquo;t going to do any good for your organization. You must carefully analyze and interpret the results to conclude what they indicate.
Note that you should preferably compare your company to its previous state and look into your patterns; each company is unique, and pressuring yourself to reach up to other organizations&rsquo; scores isn&rsquo;t wise.
<h3>4. Taking Action</h3>
After your data analysis, you must start planning strategies to address the underlying issues concerning your employees.
Even if the score shows no apparent threat, you can always do better and achieve excellence.
<h3>5. Follow-up Surveys</h3>
Conducting one eNPS survey is acceptable if you want to know how your employees feel. However, it has no helpful impact on your organization&rsquo;s status.
After taking proactive steps to improve employee engagement, you should conduct follow-up surveys to study the effects of your performance.

Firstly, knowing that each company is unique and we can&rsquo;t have a definite answer for everyone is essential. However, there are some notes on the timing that are vital to consider:
<h3>1. Too Many Surveys:</h3>
The employee-management bond will weaken if you send out your surveys without acting on the previous ones.&nbsp;
Having too many surveys means having too much feedback for action. Losing your employees' trust is not an efficient method for an eNPS survey!
You should not apply eNPS surveys more than once a quarter of a year. &nbsp;
<h3>2. Timing Is Everything:</h3>
It is not wise for leadership to conduct surveys during busy office hours, whether near the holidays, bonus weeks, etc.
As management, you should be aware of the impact of such events on your employees.
The results of an eNPS conducted at such times are untrustworthy and won&rsquo;t do your organization any good.

How Often Do You Conduct Your eNPS Surveys?

<h3>1. Company A</h3>
Company A conducted eNPS as one of their employee experience surveys.
Their results were +30, which means the company is in a good state. However, they know that the number alone will not suffice.
By applying follow-up questions in their eNPS survey, they found that their employees&rsquo; major issue was communication.
The management at Company A planned to take action by assembling focus groups, Q&amp;A meetings with the presence of leadership, and other communicative events to enhance employee satisfaction.
Over time, Company A saw a significant increase in employee engagement and satisfaction.

Case Studies

<h3>2. Company B</h3>
Company B applies eNPS surveys regularly to check their organization&rsquo;s trends. Recently, the numbers have been going from +56 to around +13.
Even though both numbers are positive and Company B is still in the clear zone, the management included specific follow-up questions in the eNPS surveys to locate the problem.
The results indicated that employees have progressive issues with their work-life balance.
Company B took the initiative to make work hours more flexible, introduced work-from-home options, and arranged higher overtime pay.
As a result, employees from Company B felt more valued and appreciated in their workplace, which increased their engagement and productivity.

In conclusion, the eNPS has become a valuable tool for organizations to measure and improve employee satisfaction and loyalty.
Understanding and promoting the eNPS helps us gauge the overall health of an organization to drive improvements in employee engagement and retention.
Considering the simplicity and effectiveness of the Employee Net Promoter Score methodology, organizations can gain worthwhile insights into the factors impacting employee engagement to take action and craft a more positive work environment.
Investing in employee satisfaction pays off dividends in terms of retention, productivity, and overall organizational success.
With agyleOS we help you have a better understanding of your team and your overall status. Contact us to have a consultation on your organization. Furthermore, we can help you plan a more robust strategy to boost employee morale.
Using our designed eNPS surveys, 360-degree feedback, or an overall <a href="https://agyleos.com/skill-matrix-software" target="_blank" rel="noopener">skill matrix software</a>, you can gauge your employee experience and enhance your team&rsquo;s performance.

Final Remarks On eNPS

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What is Employee Net Promoter Score (eNPS)?

The agile unFIX Model is a framework for agile management developed by Jurgen Appelo, a management consultant and author known for his work on agile leadership and especially his book "Management 3.0". This model represents a significant evolution of traditional agile principles, and offers a unique approach to managing organizations in a rapidly changing business environment.
unFIX is based on the idea that organizations should be flexible and adaptable. It emphasizes the importance of creating a culture of continuous improvement, and encourages organizations to be open to change and experimentation.
The model is based on six core principles:
Purpose: Organizations should have a clear purpose or mission that guides their actions. Value: The focus should be on creating value for customers and stakeholders. Competence: Employees should be empowered to develop their skills and expertise. Collaboration: Teams should work together and share information in order to achieve their goals. Trust: Organizations should foster a culture of trust and transparency. Improvement: Continuous improvement should be encouraged and supported. One of the most innovative aspects of the Agile Unfixed Model is its focus on empowering employees and creating a positive work environment. Appelo believes that organizations should strive to create an environment where employees feel valued, trusted, and supported in their efforts to develop their skills and expertise. This can help to create a more collaborative and innovative culture, and can lead to better outcomes for both the organization and its customers.
A successful implementation of the Agile Unfixed Model requires a significant shift in mindset and culture. Organizations need to be open to change and to embrace a culture of continuous improvement. This can be challenging, as it requires a willingness to take risks and to experiment with new ideas. However, the potential rewards are significant, as it can lead to more adaptable, innovative, and successful organizations.

In the unFIX model organizations are divided into small, self-organizing teams called "crews". These crews are responsible for the day-to-day work of the organization.
Each crew is led by a facilitator responsible for helping the crew to stay focused and to resolve any issues that may arise. The facilitator also works with other facilitators and managers to ensure that the organization is aligned with its overall purpose and goals.
Crews are designed to be flexible and adaptable, and are able to respond quickly to changes in the business environment. They are empowered to make decisions and take ownership of their work, and are encouraged to be innovative and to continuously improve their processes.
The use of crews is one of the key principles of unFIX Model, and is designed to help organizations to be more agile and adaptable. By breaking the organization into small, self-organizing teams, it is easier to make changes and to respond to new challenges and opportunities.
Synonyms of the crews in other agile frameworks are teams, squads, pods and cells.

The Crew

The concept of a "base" refers to a set of shared resources and support functions that are available to all teams, or "crews". A typical base size ranges between one team to a few hundred people and it inherits all required skills to create products and to act as an independent business unit.
There are three main types of base functions in unFIX Model:
Core base functions: These are the essential support functions that are necessary for the organization to operate, such as finance, HR, and legal. Enabling base functions: These are functions that support and enable the work of the crews, such as IT and marketing. Innovation base functions: These are functions that are focused on innovation and continuous improvement, such as research and development. These base functions can be organized in different ways depending on the needs and goals of the organization. For example, the base functions may be centralized, with all of the functions being managed and coordinated by a single team or department. Alternatively, the base functions may be decentralized, with each function being managed independently by a separate team or department.
Synonyms of the bases in other agile frameworks are business units, clans or tribes.

The Base

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The concept of "turf" refers to the area of responsibility or authority (e.g. a codebase or product area) of a group of people. Each crew or individual has their own turf, which is defined by the goals and objectives that they are responsible for achieving.
The concept of turf is closely tied to the concept of "boundaries", which are the limits or constraints that define the turf of a particular team or individual. Turf and boundaries are important in the Agile Unfixed Model because they help to ensure that teams and individuals have the autonomy and independence they need to do their work effectively.
At the same time, it is important for teams and individuals to be aware of and respect the turf of others, and to work together to achieve common goals. This can help to foster collaboration and cooperation, and can lead to better outcomes for the organization as a whole.

The Turf

As the unFIX model offers a high degree of adaptivity and flexibility to organizations, it is crucial to keep the big picture in mind and have a sophisticated overview about the organizational structure and value streams.
Assessing progress and performance in such a complex and dynamic model easily becomes a big challenge. To keep up these advantages of the unFIX model, the right tooling for measuring the organizational health - on the cultural, technical and business level - is required.
With agyleOS it is possible to visualize the unFIX model tailored to any organizational need and keep track of the overall business goals and team performances. Our interactive org chart lives with your organizational development and it is easier than ever before to adapt to any changes in the structure in real-time. E.g. a dynamic reteaming of people responsible for a specific turf can be easily visualized and impacts on the speed of the affected crews can be directly forecasted by the needed right insights in the org chart.
Moreover, you can map relevant KPIs on crew, base and organization level and derive concrete action points out of the insights.
agyleOS is easily customizable to your needs and makes it the ideal companion for your unFIX journey.

Unleash your full potential applying the unFIX Model with agyleOS

An introduction to the unFIX model as a novel agile framework that builds on the concepts of previous models and seeks to combine strengths and aspects of several. agyleOS is the ideal platform to unleash your full potential when applying unFIX.

Nino Chalati

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