Together we are strong
Due to current developments in the energy market, the client, a medium-sized municipal utility, was faced with the challenge of making processes more efficient and flexible and bringing products to market more quickly. The focus was on a higher degree of self-organization among the company's own employees and finding more flexible solutions in day-to-day business.
Because one thing was certain: the more efficient development of products and services, as well as the rapid handling of customer concerns, has a direct influence on customer satisfaction.